With greater than 20 million client accounts serviced via clever, digital-first collections merchandise, outcomes present higher compensation and happier prospects than “name to gather” businesses
LENEXA, Kan., July 12, 2022 — TrueAccord Corp, a debt assortment firm utilizing machine learning-powered digital restoration options, as we speak introduced that it has served greater than 20 million prospects in debt with a digital-first expertise. TrueAccord’s customer-centric method and dedication to making a optimistic client expertise is mirrored in its 4.7 Google buyer satisfaction score, customer feedback, and an A+ score with the Higher Enterprise Bureau.
TrueAccord’s assortment options harness machine studying and digital-first communications to ship a customized, consumer-friendly expertise for these in debt. As is the character of machine studying, the system dynamically analyzes and refines the method used for every buyer based mostly on their interactions mixed with years of earlier engagement information in an effort to ship the simplest communication remedy. The patented system, HeartBeat, which is now 20 million buyer engagement interactions robust since its 2013 inception, continues to optimize with every new buyer interplay.
“Machine studying is just pretty much as good as its information sources, and with greater than 20 million accounts’ value of engagement information that informs the HeartBeat system, we’re assured that the experiences being delivered are as streamlined and as aligned to client preferences as attainable,” stated Mark Ravanesi, CEO of TrueAccord Corp. “As a mission-driven firm, we prioritize creating higher experiences for customers in debt, and based mostly on our excessive buyer satisfaction and compensation charges, it seems like we’re making important progress.”
Powered by TrueAccord’s industry-leading tech stack, the product suite contains Retain, a client-branded early-stage client engagement platform for managing pre-charge off debt, and Get well, a full-service debt assortment answer. Key advantages of each merchandise embody a easy, intuitive and effortless-to-use digital platform resulting in nice person expertise, fixed A/B testing and optimization to scale back friction and increase conversion price, infinite scalability, and second-to-none channel deliverability.
Whereas holding buyer expertise as a precedence, TrueAccord merchandise proceed to show more practical than rivals, as evidenced by consumer case research displaying 25-35% higher efficiency on accounts utilizing Get well when in comparison with these positioned with conventional businesses, and recovering $17 million in delinquent payments with a 44% paid in full price utilizing Retain.
To study extra about TrueAccord and its digital-first restoration options, go to www.TrueAccord.com and comply with on Twitter and LinkedIn.
About TrueAccord
TrueAccord is the clever, digital-first assortment and restoration firm that leaders throughout industries belief to drive breakthrough outcomes whereas delivering a superior client expertise. TrueAccord pioneered the {industry}’s solely adaptive intelligence: a patented machine studying engine, powered by engagement information from over 20 million client journeys, that dynamically personalizes each side of the patron expertise – from channel to message to plan sort and extra – in real-time. Mixed with code-based compliance and a self-serve digital expertise, TrueAccord delivers liquidation and restoration charges 50-80% increased than {industry} benchmarks. The TrueAccord product suite contains Retain, an early-stage restoration answer, and Get well, a full-service debt assortment platform.
