Norwegian conversational AI agency Increase.ai has appointed Jerry Haywood as its new CEO, efficient 1 December 2022.
Haywood boasts 20 years of expertise within the tech house and has beforehand held gross sales and senior management roles at main gamers together with Cisco and IBM. He was most just lately senior vice chairman, EMEA at fellow conversational AI agency LivePerson, a job he held for 3 years.
He additionally beforehand spent eight years at software program big Salesforce, the place he helped lead the agency’s Service Cloud operations initially within the UK, after which throughout Europe.
Haywood succeeds Increase.ai founder and present CEO Lars Ropeid Selsås, who the agency says “needs to commit extra time to product improvement and innovation”.
Talking on the transfer, Selsås, who was actively concerned within the choice course of, says: “This modification in management is a pure step within the subsequent progress part for Increase.ai.”
He provides Haywood’s “excellent observe file” made him a “pure candidate for this key management position”.
Headquartered in Stavanger, Norway, Increase.ai’s tech permits companies to automate customer support and inner help channels. The corporate says it may possibly preserve decision charges “above 90 %” and claims companies similar to Telenor, DNB and Silvercar by Audi as prospects.
Earlier this month, Scandinavian financial institution Nordea tapped Increase.ai to leverage digital brokers in a transfer to enhance buyer enquiry decision charges.
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