March is Girls’s Historical past Month. To have a good time this vital event, we requested Natalia Brown, Chief Shopper Operations Officer for Nationwide Debt Reduction, to share her private expertise and recommendation. However first, right here’s a bit about her background, together with how she started her journey at NDR to assist others reside a greater life.
Natalia is a local New Yorker whose two sons encourage her to do her finest each day. She is a licensed debt specialist and holds a bachelor’s diploma in accounting from Lehman School. Her present objective is pursuing a grasp’s in operations and venture administration from Southern New Hampshire College.
Ms. Brown started within the negotiation division in 2010, the place she helped keep a settlement proportion of 47%. At present, she performs a significant position in NDR’s consumer journey by overseeing all client-facing operations of the enterprise. She manages and helps a crew of greater than 400 representatives and promotes a collaborative work atmosphere. As a thought chief, Natalia touts NDR’s human-centric model values in information retailers, publications, and podcasts nationwide.
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What recommendation would you give your 16-year-old self?
I might inform my 16-year-old self that life doesn’t begin and finish with Excessive College drama, and it’s okay to fail miserably and see these failures as invaluable classes to be my finest self. I’d even have some vogue recommendation however then once more, I don’t assume anybody had it proper again then.
Did you’ve got a mentor early on in your profession who impacted you considerably? In that case, how did they influence you?
My earliest mentors have been my grade college academics who believed in me. I didn’t come from the very best of neighborhoods and having academics consider of their college students made an infinite distinction in my future selections and the worth of schooling. As an grownup, I realized from my mom, grandmother, and nearly each chief I’ve ever had, even when it was to study what to not do.
What about your job ignites your ardour essentially the most?
I’ve at all times discovered nice pleasure in serving to others and seeing others accomplish their targets. I get pleasure from being a mentor as a lot as I get pleasure from problem-solving. I attempt to align my passions with the work I do at NDR and with non-profits that I donate my time to.
What was your most satisfying second/scenario at NDR?
When NDR moved to performance-based charges our first negotiation objective appeared unobtainable—the objective was someplace between 25k and 30k as a complete crew in same-month charges for the month. I had doubts that the projections for our objective have been even right. It was so satisfying to not solely hit our first objective however exceed it. I ought to point out the objective went up the next month and we didn’t consider we might make it and but we did.
What’s a very powerful factor you’ve realized about debt because you joined NDR?
Crucial factor I’ve realized is you probably have a stable plan, you may handle debt. Holding monitor of bills, taking the time to price range, and having monetary targets may be achieved by anybody with analysis and time. I’ve additionally realized how a lot debt can burden folks which is another excuse I do my finest to assist others meet their targets.
Is there the rest you’d like to incorporate about your profession development, your private journey to a C-level place or recommendation for younger feminine professionals?
For anybody trying to advance of their profession, it is very important search suggestions and discover an goal mentor. I say goal since you wish to keep away from somebody who will keep away from telling you the reality about your self. The one option to develop is to study as a lot as you may about your self as a person and tips on how to leverage your strengths as a pacesetter, not a boss.
Along with her ardour for serving to folks handle their debt and take again their lives, Natalia’s private mission helps you ladies navigate, perceive, and thrive within the monetary world. Her function of serving to younger adults was impressed by her work with Contemporary Air Fund, the place she endorsed and mentored youngsters with and with out particular wants.
Consequently, Natalia helps immigrant ladies as a volunteer at New Girls New Yorkers. She can also be concerned in 4 Steps Ahead—a program based by The American School of Monetary Providers that goals to financially educate a million black ladies.
We salute Natalia as a job mannequin who empowers ladies to beat obstacles and forge their very own paths.
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